Track your order.

Your tracking number is in your shipping confirmation email — the one we sent when your order left our warehouse (separate from the order confirmation email).

If you can't find it, check your spam or promotions folder first. Still nothing? Email us at contact@hushedmind.com with your order number and we'll resend it within one business day.

Tracking gaps are normal. Packages can sit between scans for 2–4 days, especially during transit between sorting facilities, customs handoffs (for international orders), or weekends.

If your tracking hasn't moved in 7+ business days or you're past the estimated delivery window, email us at contact@hushedmind.com. We'll open an investigation with the carrier on your behalf.

This sometimes happens — carriers occasionally scan a package as delivered before it actually arrives. Here's what to do:

1. Wait 2 business days — the package often arrives within 48 hours of the "delivered" scan.
2. Check with neighbors, your building's front desk, or your mailroom.
3. Look around your property — porch, side door, garage, anywhere a carrier might leave a package.
4. Still nothing? Contact us at contact@hushedmind.com and we'll work with the carrier or arrange a replacement.

We ship every order within 24 hours, business days only. Orders placed before 2:00 PM EST usually ship the same day; everything else ships within 24 business hours.

Once shipped, delivery takes 6–11 business days to all destinations (US and international). You'll get a tracking number by email as soon as the carrier picks up.

If your order hasn't shipped yet, yes — email us immediately at contact@hushedmind.com with your order number and the corrected address. Because we ship within 24 hours, this window can be short.

If your order has already shipped, we may be able to reroute it depending on the carrier (sometimes with a small carrier fee). Contact us and we'll do our best to help.

International packages can sit in customs for 1–3 days (sometimes more during busy periods). This is normal and outside our control.

If your country charges import duties or VAT, the carrier will usually contact you for payment before delivery. If you don't hear from them and tracking is stuck for more than a week, email us at contact@hushedmind.com.