Shipping Policy.
Free shipping. 24-hour ship. 6–11 business days, anywhere in the world.
At a glance.
If you only read one section, this is it. Everything below explains how each piece works in detail.
Where we ship.
We ship worldwide. Every country, every postal code, every island — if your address can receive mail, we can get HushedMind to you.
Exceptions
The only places we cannot ship to are countries currently under US export sanctions or trade restrictions (this changes from time to time and is set by US federal law, not by us). If your country is restricted at the time of your order, our checkout will let you know before you complete the purchase.
PO Boxes & APO/FPO addresses
We ship to PO Boxes and US military addresses (APO, FPO, DPO). Delivery times to military addresses may be slightly longer due to additional handling.
Processing time.
We process and ship every order within 24 hours, business days only.
What counts as "business days"
- Monday through Friday, excluding US federal holidays.
- Orders placed on weekends or holidays are processed the next business day.
- An order placed Friday evening will typically ship Monday by end of day.
Order cutoff
Orders placed before 2:00 PM EST on a business day usually ship the same day. Orders placed after that cutoff ship within 24 business hours.
Order confirmation
You'll receive an order confirmation email as soon as your payment is processed. A second email follows with your tracking number once the package is handed off to the carrier — typically within 24 hours.
Delivery times.
6–11 business days from ship date — the same for US and international orders. Most orders arrive closer to the 6–8 day mark.
What can affect delivery time
- Customs processing — international shipments can be held for inspection (usually 1–3 extra days).
- Carrier delays — weather events, peak season volume (e.g., holidays), and regional disruptions.
- Remote destinations — addresses far from major hubs may add 1–2 days.
- Force majeure — strikes, natural disasters, or events outside any carrier's control.
Delivery times are estimates, not guarantees. We can't refund or expedite an order because of a delay caused by the carrier or customs — but we'll always help you investigate. Contact us at contact@hushedmind.com if your package is taking unusually long.
Shipping carriers.
We work with major global carriers and assign each order to the best one for the destination. You don't choose the carrier — we pick the fastest, most reliable option for your address.
The carrier name and tracking number appear in your shipping confirmation email, so you'll always know who's delivering your order.
Order tracking.
Every order gets tracked, every step. You'll never have to wonder where your package is.
Two ways to track
- Email tracking link. When your order ships, you'll receive an email with the tracking number and a direct link to the carrier's tracking page.
- Order tracking page. You can also track your order anytime on our order tracking page by entering your email and order number.
When tracking updates appear
Tracking numbers usually go live within 24 hours of shipping. If you received a confirmation but the tracking link doesn't show updates yet, give it a day — carriers scan packages at their first sorting facility, not when they pick up.
Can't find your tracking email? Check your spam folder first, then email us at contact@hushedmind.com and we'll resend it.
International orders: customs & duties.
If you're ordering from outside the US, your country may charge import duties, customs fees, VAT, or other taxes when your package arrives. These charges are not included in our prices and are your responsibility.
What to expect
- The carrier (or your local customs authority) will contact you if duties or taxes are owed.
- Charges vary by country and are set by your government, not by us. We can't predict the exact amount.
- Most countries don't charge duties on small packages, but rules change — check your country's import regulations if you're unsure.
Refused delivery
If you refuse delivery or fail to pay customs charges, the package will usually be returned to us. When we receive it back, we'll refund the product cost minus any return-shipping fees we incur (these can be significant for international returns). To avoid this, please be aware of your country's customs policies before ordering.
Lost, delayed, or damaged packages.
If your package seems lost
If tracking hasn't updated in 7+ business days or the package is significantly past its delivery window, contact us at contact@hushedmind.com with your order number. We'll:
- Open an investigation with the carrier on your behalf.
- Keep you updated through the process (usually 3–7 business days).
- Ship a replacement or issue a refund if the package is confirmed lost.
If your package is marked "delivered" but you didn't get it
This sometimes happens — carriers occasionally scan a package as delivered before it actually arrives. Wait 2 business days, check with neighbors and your front desk, then contact us. We'll work with the carrier to locate it or arrange a replacement.
If your package arrives damaged
If the box or the product is visibly damaged on arrival, take photos before unpacking everything and email us within 14 days of delivery. We'll send a free replacement — see our Returns & 60-day guarantee for full details.
Risk of loss
Risk of loss and title for products passes to you when the carrier hands the package over to your address. That said, we treat lost-in-transit cases as our responsibility to help resolve — you shouldn't have to fight a carrier alone.
Wrong address & contact.
If you entered the wrong address
Email us at contact@hushedmind.com as soon as you realize the mistake. If your order hasn't shipped yet, we can update the address at no cost. If it's already on its way, we may be able to reroute it (carrier-dependent and sometimes carries a fee).
If a package is returned to us because of an incorrect address you provided, we'll refund the order minus any return-shipping costs we incur. If you'd like us to reship to a corrected address, we'll send a small invoice for the new shipping label.
Questions about your order?
We're real people on the other end of every email. If anything about your order, shipment, or this policy is unclear, just ask.